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233 S Wacker Drive, Suite 4500
Chicago, IL 60606
United States
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Frequently Asked Questions
What are your opening hours?
Our branches are open Monday to Friday from 9am to 5pm, and Saturday from 9am to 1pm. Our phone support is available Monday to Friday 8am to 8pm, and Saturday 9am to 5pm.
How can I open an account?
You can open an account online through our website, visit any of our branches, or call our customer service team who will guide you through the process.
How do I report a lost or stolen card?
Please call our 24/7 emergency line immediately at +1 (312) 555-1234. You can also block your card through our mobile app or online banking.
How long does it take to process a loan application?
Most loan applications are processed within 24-48 hours. However, mortgage applications may take longer depending on the complexity of your application.